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FAQ

  • TO ORDER:
    Add all the items for purchase to your Shopping Cart. Once done, proceed to Check Out and fill up all the necessary details. For orders to be delivered within Metro Manila, please choose NATIONAL CAPITAL REGION for the shipping fee to be automatically computed. If the item is on stock, kindly expect delivery within 3-7 working days. If it is out of stock, kindly expect delivery within 2-4 weeks. For orders to be delivered outside Metro Manila, we choose the courier that is reliable and the most value for money for your particular location so after placing your orders, kindly wait for our email with the corresponding shipping fee computed. You have the option to pay for your orders already upon check out on the website then pay the shipping fee after receiving the email or pay for orders & the delivery fee together. Payment can be done via bank deposit, online transfer, or through Paypal. Estimated delivery date will depend on the chosen courier. We will inform you of the estimated arrival time & the tracking number for your reference.
  • SIZE GUIDE
    We have a general size guide for the BASIC BODY MEASUREMENT for each size. But be sure before ordering to Kindly check the ACTUAL PRODUCT MEASUREMENT which is the measurement of the garment when lay flat for your reference before buying to ensure the item will fit for your style. It is posted per product on the website along with the product photos. Because your size may vary depending on the your fit preference & your style.
  • LEADTIME DELIVERY:
    For Metro Manila: For available items, 3-7 days For pre-order items,2-4 weeks For provincial, it will depend on the location.
  • SHIPPING:
    Shipping fee within Metro Manila is automatically computed. For orders outside Metro Manila, we choose the courier that is reliable and most value for money for your particular location so kindly place your order but DO NOT pay via Paypal yet. Wait for our email with the corresponding shipping fee computed, then kindly make the payment to finally confirm the transaction. Payment can be done via bank deposit, online transfer, or through Paypal. If you need your item by a certain date, please send an email to candc.hello@gmail.com & we’ll try our best to work something out. Shipping Option for Metro Manila: Option 1: WE DELIVER. We have a STANDARD SHIPPING FEE that is computed automatically when placed on our website. Option 2: BOOK YOUR OWN PICK-UP (driver/preferred courier). Lead time will still be followed so please wait for a message from our team before picking up your order. Pickup hours is strictly between 11:00 am to 3:30 pm.
  • PAYMENT OPTIONS:
    For credit card payments, kindly checkout with Paypal. You do not need a Paypal account to use this option. For bank payments, we will send you an email for the payment instructions (BDO/BPI/Unionbank). Kindly choose Xendit for: Unionbank online transfers BPI online transfer Gcash Kindly settle the payment within 3 working days. If it is not settled within the timeframe, orders have to be cancelled. Please send the deposit slip or screenshot of bank transfer through email at candc.hello@gmail.com .
  • GIFT ORDERS
    1. We giftwrap orders & It's lovingly wrapped with tulle, ribbon & card. Kindly specify when ordering if it's giftwrapped or not. 2. We can also deliver directly to gift recipient/s. Please send us an email, DM or text to coordinate. Kindly specify COMPLETE delivery details: Name Delivery Address Delivery Instructions Contact Number (to call if the courier needs directions) What to write on the notecard (if any). 3. We can also do multiple deliveries for gifts. Kindly send us an email and we'll compute the shipping fee and arrange the delivery arrangement for you.
  • PRODUCT AVAILABILITY
    We have limited stocks per piece so in case an item is not available, lead time is 2-4 weeks. If you need it earlier or by a specific date, please send us an email at candc.ph@gmail.com so we can work something out for you.
  • BASKET CARE
    This item is proudly made of natural materials. Regularly wipe it with a damp cloth followed by a dry cloth to keep it clean. Avoid getting it soaked. If it does get wet, quickly wipe it off. You may also expose it under the sun or use a hairdryer. If used as a planter, place a plant saucer / water catcher to protect the basket. Not advisable for outdoor use.
  • VARIATIONS:
    Each piece is handmade and made of natural materials. Kindly expect slight variations in color, size and look. Celebrate the uniqueness of each piece!
  • FOR CUSTOMIZED ORDERS:
    Send us your design requirements, dimensions, quantity & even style pegs by sending us an email at candc.ph@gmail.com and let’s work on it together! Lead times apply depending on the requirements but please let us know if you have a deadline to meet and we will try our best to accommodate. Since all items are all handmade and have a production schedule to follow, we may have to charge a minimal fee for rushed customized orders.
  • WHOLESALE DISCOUNTS:
    Prices on the website are all retail prices. For bulk orders, please send us an email at candc.ph@gmail.com so we can give you the wholesale prices.
  • RETURNS/ EXCHANGE POLICY:
    We can only accept returns/exchanges with 7 days of delivery, only if product is unused and comes in it's original packaging. The additional shipping fees (pickup & exchange) will be handled by the client. If item is already sold out, we can do a refund in the form of store credits & note that shipping fee is not refundable. Kindly note that we can't be held liable for any damage after 30 days beyond normal wear & tear.
  • CLOTHING CARE INSTRUCTIONS:
    Gentle hand wash with care using mild detergent & room temp water. Do not use dryer. Do not wring & Air dry only. You can use a steamer. Following these guidelines will maintain the quality of the fabrics.
  • ALTERATION SERVICES:
    We do not offer alteration services for clothing pieces.
Metro Manila orders: choose NATIONAL CAPITAL REGION upon checkout (NOT Central Luzon).
Provincial Orders: shipping fee is computed manually & sent via email. Please disregard "FREE".

 
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