FAQ

TO ORDER:


Add all the items for purchase to your Shopping Cart. Once done, proceed to Check Out and fill up all the necessary details. For orders to be delivered within Metro Manila, please choose NATIONAL CAPITAL REGION for the shipping fee to be automatically computed. If the item is on stock, kindly expect delivery within 3-5 working days. If it is out of stock, kindly expect delivery within 2-4 weeks. For orders to be delivered outside Metro Manila, we choose the courier that is reliable and the most value for money for your particular location so after placing your orders, kindly wait for our email with the corresponding shipping fee computed. You have the option to pay for your orders already upon check out on the website then pay the shipping fee after receiving the email or pay for orders & the delivery fee together. Payment can be done via bank deposit, online transfer, or through Paypal. Estimated delivery date will depend on the chosen courier. We will inform you of the estimated arrival time & the tracking number for your reference.




SHIPPING:


Shipping fee within Metro Manila is automatically computed. For orders outside Metro Manila, we choose the courier that is reliable and most value for money for your particular location so kindly place your order but DO NOT pay via Paypal yet. Wait for our email with the corresponding shipping fee computed, then kindly make the payment to finally confirm the transaction. Payment can be done via bank deposit, online transfer, or through Paypal. If you need your item by a certain date, please send an email to candc.hello@gmail.com & we’ll try our best to work something out.




FOR CUSTOMIZED ORDERS:


Send us your design requirements, dimensions, quantity & even style pegs by sending us an email at candc.ph@gmail.com and let’s work on it together! Lead times apply depending on the requirements but please let us know if you have a deadline to meet and we will try our best to accommodate. Since all items are all handmade and have a production schedule to follow, we may have to charge a minimal fee for rushed customized orders.




VARIATIONS:


Each piece is handmade and made of natural materials. Kindly expect slight variations in color, size and look. Celebrate the uniqueness of each piece!




WHOLESALE DISCOUNTS:


Prices on the website are all retail prices. For bulk orders, please send us an email at candc.ph@gmail.com so we can give you the wholesale prices.




PAYMENT OPTIONS:


For credit card payments, kindly checkout with Paypal. You do not need a Paypal account to use this option. For bank payments, we will send you an email for the payment instructions. Kindly settle the payment within 3 working days. If it is not settled within the timeframe, orders have to be cancelled. Please send the deposit slip or screenshot of bank transfer through email at candc.hello@gmail.com .




BASKET CARE


This item is proudly made of natural materials. Regularly wipe it with a damp cloth followed by a dry cloth to keep it clean. Avoid getting it soaked. If it does get wet, quickly wipe it off. You may also expose it under the sun or use a hairdryer. If used as a planter, place a plant saucer / water catcher to protect the basket. Not advisable for outdoor use.




PRODUCT AVAILABILITY


We have limited stocks per piece so in case an item is not available, lead time is 2-4 weeks. If you need it earlier or by a specific date, please send us an email at candc.ph@gmail.com so we can work something out for you.





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